
This is a pretty appropriate picture to represent what happened. Basically, I told someone where to shove it, much like I'm demonstrating here. Now, now...I wasn't mean, I wasn't rude, I wasn't even impatient. I just persevered. Which caused the issue to be shoved up the ass of the person who chose to embark into the power struggle with me.
I was at Target, looking for a hoodie which would be Waldorf-appropriate (meaning: no characters, no logos, no writing, etc.) for Taj. There was one. Yippee! Then, of course, I had to hit-up the boy's clearance rack to see what I might find in the under-ten-dollar-range, just for shits n giggles. I found two pairs of pants and a Waldorf-appropriate shirt (meaning: has a collar, has no blahblahblah). Yippee! The coolest part was that one of the pairs of pants was originally $17.99, had been marked down to $12.58, and was on a clearance rack which stated:
CLEARANCE 30% OFF price reduction at register
Now, let me tell you. I am a bargain queen. I rule the clearance sections ANYWHERE. I get all the lingo, the policy, etc. And when it says, "priced as marked" or something along those lines, I understand that the red clearance tag I'm looking at IS the clearance. So when it says "30% off, price reduction at register", I'm accustomed to receiving a 30% discount once I walk my item up to the register. Right? Not so fast, yo.
Before I start telling you what happened next, please understand that I am not racist. I love and hate everyone equally, and lean towards hatred of my fellow white people more often than anyone else. Nor do I have a problem with immigration - in fact, I stand firm that this section of land we called California belonged to many different people way before any white, European-descended adventurers found it, so who are we to put up walls. But it seriously did take me talking to 4 customer service reps before I communicated my problem efficiently; and while I think you don't have to have a college degree or even high school diploma or GED to work at Target - the problem was that the first three reps didn't speak enough English to actually understand what I was telling them. So here goes:
Dude #1: I ring up my items, and the discount doesn't come off. I say "Excuse me...are you sure those aren't discounted? They were from the clearance rack." He says, "Yes, clearance" and points to the red tag. I said "Yes, I know. But the sign said '30% price reduction at register' so I'm pretty sure it should be less than the $12.58 on the tag." He says, "Yes, clearance. $12.58." Now, I've lived in L.A. long enough to know where this is(n't) going, so I said "You know what? It's cool. I'll just go get a different pair." And we canceled the transaction.
Chick #1 (in the boys section): I find her, and say "Excuse me - I'm a little confused, I'm wondering if you can help me?" So she does. I start to say "The clearance rack over there? I'm wondering if you know..." She interrupts, "Let's see which clothes you're talking about." I said "The clearance rack?" as I follow her to the rack. She points around and says "Which clothes?" I said "No, the whole clearance rack - the 30% off?" She says "Yes, these are all 30% off." I said "No, please...the sign here, it says '30% off, price reduction at register' - so doesn't that mean 30% should come off the price when I take it up there?" She answers, "Yes, these are all 30% off - but some are 50% off!" with a smile. Oh my god.
Chick #2 (in the boys section): Chick #1 readily admits that she doesn't really understand, and finds and brings me Chick #2. She huffs and tosses down her wares she's organizing. I smile apologetically, and say "Hi, I'm sorry. I'm just confused. The sign here says 30% off will be taken at the register, but it's not. I'm being charged this red sticker price. This doesn't seem right to me." We launch back into "Yes, this is the clearance rack. 30% off. There's the red tag." (
ohmygod) I'm trying, here, people, "Right, I realize that. What I'm saying is that it says more will be taken off, but it's not - so do you know what that's all about?" As she just gives up and turns to walk away, she says, "The red tag is the clearance tag. It's 30% off."
Believe me, I know what you're thinking. Fuck the pants, right? But we're talking $4 here, people! And at this point, I really honestly don't care one bit about the pants, but I am determined to have someone speak to me in pure English and discuss the signage, and the expectation that the price listed on the sign is the price I will pay at the register. Someone simply MUST explain their reasoning before I'm leaving the store with or without the damn pants.
So I go downstairs to the Guest Services returns/exchanges/management counter. I wait in line. I smile big and bright and I'm super nice to the assistant manager chick. Alas....
Chick #3: Not havin' it. At all. Tells me the same thing I already have grasped - that Target doesn't do additional discounts, their clearance racks have red-tagged items, and that is all there is to it. But my problem is that she can't explain to me why they would have a sign saying they do one thing, but do another. And she won't agree that this might be confusing, and might lead to some customer service issues. In fact, she won't even believe me that the sign actually says that. She keeps telling me "all of our signs say 'priced as marked' because that's our policy." I even offered to go take a picture with my camera phone if she wasn't willing to walk up there with me. I mean, come on. Surely, I can't be the first pain-in-the-ass to push this issue? Denied. So I ask to speak to the General Manager of the store. Chick #3 straight-up just shakes her head and says "I'm a manager, I can't even over-ride it, this is the policy." So I said "Well, then, what can we do?" She says, "You can call the 800# and file a complaint." I said "Okay, let me use your phone."
So I did. I called and talked to some guy from India who heard my story and was equally confused and asked to speak to Chick #3. After speaking with her, I got back on the phone and he says "Sorry ma'am. The clearance rack has 30% off already taken, which is the price listed on the red tag. So unfortunately, I can't deduct anything further." I pushed farther. I said, "That's not good enough for me. Do you realize that at Rite Aid, if the sign on the shelf says one price and the register rings it up differently, they'll give you the product for FREE? All I'm asking is for someone to give me the discount, or at the very least, change the sign." So he transfers me to a "specialist".
Specialist hears the story and is totally like "What the hell?" Specialist gets Chick #3 back on the phone, and I hear Chick #3 say with ENORMOUS reluctance, "Fine. I'll go check the sign. I'll be right back." And sets the phone down and goes upstairs. I pick up the phone, and the specialist says "Okay, I had her go check the sign. If the sign really says what you say it does, they have to honor it." Oh hell yeah. So Chick #3 comes back with the sign in her hand, and through her very-clenched jaw, I hear this one side of the conversation:
"Yes, I have the sign."
"Yes, it says what she said."
"It SAYS 'clearance 30% off price reduction at register' like she said."
"Mmmhhmmm."
"Mmmhhmmm."
sigh"Have a good day."
So I'm handed the phone again while Chick #3 starts ringing up my items. Specialist says "She's going to give you the additional 30% off, she can over-ride that, and I told her she should probably have a long talk with her supervisors and probably the general manager, before she goes and puts that sign back. I'm SO SORRY this happened Mrs. Cunningham. It's ridiculous that you had to go this far, and I apologize."
So THERE.
I smiled, apologized to Chick #3 and thanked her very much for going to all that trouble. I told her I wished it didn't have to come to that, but it's the principle of the matter and hopefully this will avoid any other customers' confusion. I really appreciated the help and hoped she had a good day, and that no more pain-in-the-ass customers like me came her way. And I left.
And I laughed. I laughed my ASS OFF! I was just saying to someone the other day: Everyone always talks about the universe putting people/experiences in your path to teach you lessons. But I tend to experience the opposite. So often, I find myself being put in situations I believe are to teach
other people their lessons, because I'm the kind of person who feels a need and a sense for justice and for things to be fair and clear and I get super-duper frustrated when things just aren't as they should be. And so I'm more than willing to make my own life a little extra difficult and frustrating. It's kinda like I'm a martyr, no?
Sure, I realize that what happened today was
beyond stupid and pointless and kind of a waste of time and that most people would have either paid the $12.58 or said "fuck the pants". But I'm not most people. I needed to know why you would say one thing and do another (especially when there's a $4 discount at stake). And since I was more than willing to spend that half an hour of my life playing "say what you mean and mean what you say" detective, that's where the universe put me. But it's still crazy, I know.